Expats living and working in the UAE must keep their Emirates ID information up-to-date as a matter of comfort. Although updating an ID must comply with several requirements, understanding the process beforehand can help simplify it. Etisalat’s updated guidelines and online resources clearly describe the process and documentation to be submitted.

Here are some helpful steps for updating your Emirates ID in Etisalat, ensuring that your personal information is accurate.

Documents Required for Emirates ID Update

If you want to update your profile, bring a copy of your original, valid Emirates ID card to any Etisalat center. Below is a further explanation of the documents required based on the citizen’s status:

GCC Citizens Documents

Verify your identity by providing one of the following options:

Original Emirates ID
Original valid GCC national identity card
Original valid GCC passport

Documents for Determinants

You must provide the following documents:

Original Emirates ID
The People of Determination card.

Documents for Government Entities

It is necessary to submit the following documents:

Establishment decree from the government
Original Emirates ID
Passport of your authorized representative.

Business Entities Documents

The following are the documents that you will need to submit:

Trade license for entity
Emirates ID card
Passport with UAE visa page of the authorized person.

How To Update Emirates ID Using Etisalat Website

Using the Etisalat Website, you can easily update the information associated with your Emirates ID via the Internet. Follow the steps below to complete the process.

Step 1: Access the Etisalat Website

Enter “etisalat.ae” into your web browser’s address bar and find the “Login” button at the top right corner of the webpage.

Step 2: Log in to Your Account

Log in with your username and password to access your Etisalat account. Moreover, you can register online if you still need an Etisalat account.

Step 3: Navigate to “My Profile”

Click “My Profile” to access your profile settings after logging in.

Step 4: Update Your Emirates ID

Look for the “Emirates ID” option, click on the pencil icon, and you can change your Emirates ID information.

Step 5: Verify Your Identity

Upon confirming your identity, Etisalat asks for your Emirates ID number and date of birth. Make sure the entered information is accurate.

Step 6: Capture Photos of Your Emirates ID

You will need to take a clear and legible image of the front and back of your Emirates ID card. The image must be high quality and contain all the details.

Step 7: Review and Submit

If you are satisfied that all information is accurate and up-to-date, click the “Submit” button to request your Etisalat update.

Step 8: Confirmation Message

You will see an on-screen confirmation message confirming that Etisalat received your update request if it was successful.

Step 9: Check Your Email for Status Update

In the next few days, you will receive additional instructions or notifications via email from your Etisalat email account.

Step 10: Verify Changes

Recheck your Etisalat account after some time has passed. Go to the “My Profile” section to confirm your changes.

Updating Emirates ID Using My Etisalat UAE Mobile App

Besides updating your Emirates ID information through the website, you can do so via the My Etisalat UAE mobile app. Please follow the steps below to complete the ID update:

Step 1: Download the My Etisalat UAE Mobile App

Go to your app store (Google Play Store for Android or App Store for iOS) and search for the “My Etisalat UAE” app. Download and install the app.

Step 2: Log in to the App

Log in with your username and password in the My Etisalat UAE app. You can create one directly from the app if you do not have a My Etisalat UAE account. Otherwise, use the UAE PASS option to log in.

Step 3: Update Emirates ID

On the app’s main menu, tap Profile Settings or Account Management.

Step 4: Select “Update My Emirates ID”

Find the “Update My Emirates ID” option under the profile settings or account management section. Click it to update the information on your Emirates ID.

Step 5: Renewal of Registration

The Emirates ID card photo must be clear, legible, and high-quality during the registration renewal process. Upload the image using the camera on your device.

Step 6: Review and Submit

Before submitting an update request, verify the information you entered and the picture of your Emirates ID card. Make sure all details are correct and up to date. Upon completion, click “Submit” or “Update,” Etisalat will send your update request.

Step 7: Verification and status update

Upon submitting your update request, you will receive a confirmation message within the app. The app may also provide an estimated timeframe for processing your request.

Updating Emirates ID Via Etisalat Outlets and Payment Machines

Visit an Etisalat store or use a payment machine to update your Emirates ID information. To do this, follow the steps below:

Step 1: Find an Etisalat Outlet

Use the Etisalat website or the My Etisalat UAE mobile app to locate the nearest Etisalat outlet or payment machine. Decide on a convenient location.

Step 2: Go to the Etisalat outlet

Visit the Etisalat outlet or payment machine during operating hours. When you visit outlet, ask a representative at the customer service desk. If you use a payment machine, follow the instructions on the screen.

Step 3: Provide Your Emirates ID Information

The process will require you to provide your Emirates ID number and other relevant details. Before proceeding, double-check the information to ensure it is accurate.

Step 4: Follow Additional Instructions

Sometimes, the staff or payment machine may provide further instructions or require additional information. Follow their guidance and submit any additional information promptly.

Step 5: Receive Confirmation and Receipt

You will receive a confirmation document with your Emirates ID information updated upon completing the process. In addition to sending you a confirmation message, the app may also give you an estimate of processing time.

Conclusion

Updating your Emirates ID information with Etisalat is a simple yet vital step to ensure your records are accurate and up to date. Etisalat offers a variety of payment methods to meet your unique needs, whether you prefer the convenience of online methods via Etisalat’s website or mobile app or prefer a more personal touch by visiting an Etisalat outlet or using a machine.