UAE government services and paperwork have steadily improved over time. Gradually, more programs move online to benefit residents. All in all, the government is trying to simplify required procedures, answer questions efficiently, and meet the needs of busy residents. Similarly, the ICP platform aims to help.

Federal Authority Services offers UAE residents a centralized online portal to access over 100 options from multiple government departments. Additionally, whether you are applying for visas, paying fees, updating records, or submitting any necessary documentation, it can all be done digitally in one place.

In this article, we will explore the key features and offerings of the ICP Smart Services platform. Stay tuned with us.

Enjoy UAE Services at Your Fingertips with the ICP Platform

The Federal Authority for Identity, Citizenship, Customs, and Port Security offers residents and visitors a comprehensive range of services. Moreover, it provides instant online access to visa, residency, ID, and other paperwork. The key features include:

Apply for entry permit visas or renew your Emirates ID
Pay visa fees or traffic fines
Check the status of applications
Recover lost documents
Update personal information

Recent Updates

ICP introduces regular improvements to its operations:

Extended Visas – 30-day extension for 90-day tourist visas; 60-day and 180-day visas for medical treatment
Increased Convenience – Print visa and residency details anytime; manage visas post-issuance
Flexible Payments – Alternatives for eDirham like Visa, MasterCard and wallet payments

Accessing ICA Features

Choose your preferred means to access the ICP services:

Website – services.icp.gov.ae
iOS app – ICP Smart app
Android app – ICP Smart Services app

ICP Smart Services Alternative Payments

The Federal Authority for Identity, Citizenship, Customs, and Port Security has migrated from the eDirham payment system in favor of more innovative options:

With the implementation of the MoHRE’s ongoing migration, ICP has discontinued eDirham payments for its activities and transactions starting November 14th, 2022.
To promote the adoption of digital payments, they are now encouraging customers to pay service fees via alternative payment options like Visa, MasterCard, Google Pay, and Apple Pay.
Users will have improved access to ICP’s expanding solutions as part of the upgrade.

How to Check and Enquire About ICP Smart Services

The Services portal offers residents and visitors a quick and convenient way to access visas, residency, ID, and other government resources online. Hence, users can check application status and access documents directly through the ICP’s website and mobile app.

UAE Overstay Fine Check using ICP Resources

People in the UAE frequently suffer from visa overstay fines, and it is also confusing when they need to learn how to check their overstay fines. In addition, the daily overstay fine of 50 AED is also a headache. For your convenience, follow these simple steps to find out how much you owe:

Step 1: Visit the ICP Website

To access the official website, click the link: icp.gov.ae/fines

Step 2: Fines Payment Page

On the following window: FINES – PAY FINES – VIOLATIONS OF ENTRY PERMISSIONS OR RESIDENCES – PAY NEW FINE, fill out the details under the service description section.

Step 3: Enter Personal Details

Enter the following details:

Choose File Number
Enter your Visa File number
Birthdate as documented
Nationality

Step 4: Solve Captcha

Checkmark the Captcha to verify your human being identity.

Step 5: Search

As a last step, click the search button to see all the fine details, including the amount of your overstay.

Check Emirates ID status via the ICP website

Stay calm about the ID delivery if you apply for a new Emirates ID, replacement, or renewal. Simply follow the instructions below to stay up-to-date on your ID status:

Step 1: ICP ID Status

You can visit the ICP ID card status page by clicking here: icp.gov.ae

Step 2: PRAN Number

On the ID Card Status page, carefully type your Application Number (PRAN) if applying for the first time or Emirates ID number for renewal and replacement status in the respective field.

Step 3: Click Arrow

Carefully check your PRAN number and click the arrow to proceed towards the results.

Note: You can also call the official ICP number, 600522222, to learn about the procedure or for any assistance.

Emirates Visa validity Check using ICP Services

If you possess an Emirates Visa of any kind and would like to determine its validity, please follow these steps:

Step 1: ICP Official Website

Go to the official File validity window by tapping this link: ICP Visa Validity

Step 2: Passport Option

Emirates Visa validity Check using ICP Services

In the search By section, choose the Passport information option.

Step 3: Visa/Residency Option

You can select from the following Visa and Residency options.

Step 4: Personal Details

Type your valid passport number, expiry date, and nationality in the respective fields.

Step 5: Solve Captcha

Solve Captcha and click on search button

Verify that you are not a robot by checking the captcha box and clicking the search button to view all your visa details.

Note: The Dubai Visa holders must use the GDRFA Amer Website for validity status checks.

UAE Visa Application Status Check via ICP Online

The UAE is a great place to bring your dreams to life regarding jobs, infrastructure, and future business growth. So, if you have applied for a visa, you can check the status of your application below:

Step 1: ICP Visa Application

Visit the official smart application status page by clicking this link: ICP Visa Application

Step 2: Application Number

In the request number section, type your application number

Step 3: Captcha & Search

You can check the status of your visa application by ticking the captcha box. Then, tap the blue search button.

How to Change Personal Details on ICP Smart Services

You can access government programs more smoothly if you keep your personal information up-to-date on the ICP platform. Therefore, the online portal offers a simple process to submit changes if you need to update your contact information or Emirates ID details.

Emirates ID Mobile Number Change via ICP Online

If you are experiencing issues with your ID-linked mobile number, you can change it with the help of ICP support. Just follow the easy steps below to change the number.

Step 1: ICP Portal Access

You can visit the official Smart Services portal here: ICP Personal Update Service

Step 2: Personal Information Tab

Emirates ID Mobile Number Change via ICP Online

Now, on the OTHER SERVICES – PERSONAL INFORMATION – UPDATE PERSONAL INFORMATION – UPDATE page, enter the necessary information.

Step 3: Identification Information

The identification information section should contain the following information:

Current nationality
Valid passport number
Full name in English
Full name in Arabic
Valid Date of birth
Entry Date
Valid working email address

Step 4: Address Info

In the Address Info section, provide the following information regarding the location in UAE:

City
Area
Building Number
Street
Floor Number
Local Flat Number
Building Name
Detailed Address

Step 5: Review Application

Recheck your application details on the new Review Application page.

Step 6: Pay Fee

Once you have paid the application fee, your application for a mobile number change is complete.

You may read our guide to Check Emirates ID Fines Online inquiry.

Simplify UAE Entry with ICP Smart Solutions

It offers a convenient way to complete arrival registration and manage vaccine status for travel to the Emirates.

UAE Arrival Registration

Residents and tourists are no longer required to register with ICP before traveling to the UAE, nor does ICP require pre-travel approval.

You may also Check Travel Ban in UAE online status.

Vaccine Registration Using ICP Facilities

Getting fully vaccinated against COVID-19 can make travel to the Arab Emirates more comfortable. Therefore, use the Federal Administration to register your vaccine certificate before arriving in Abu Dhabi or Dubai. While pre-travel approval from ICP is no longer required, you can still get the Al Hosn green pass if you register your vaccination status.

Follow these steps to complete the registration via the ICP website.

Step 1: ICP Vaccine Registration

For vaccine registration, clicking the link will take you to the ICP vaccine registration services website.

Step 2: Read Instructions

Carefully read out the following instructions on the Register Arrivals and Vaccination certificates Attestation page:

List of UAE-approved vaccines
Vaccination certificate validity requirements
Format of the vaccination certificate (jpeg, jpg, pdf)

Step 3: Applicant Information

Add the following details in the Applicant Information section:

Nationality
ID number
Official name in English
Full Name in Arabic
Choose the Gender from the drop-down menu
Type Date of Birth
Place of Birth
Valid email
Working Mobile Number

Step 4: Passport Info

In the passport information section, you need to provide the following information:

Passport type
Valid Passport Number
Passport issuance date
Passport Expiry date

Step 5: Vaccine Information

Add the following details in the vaccine information tab:

Vaccine country
Vaccination type
First dosage date
Second dosage date
Third vaccination dose date

Step 6: Attachment Info

In the Attachment Info section, please provide the following files in jpeg, jpg, or pdf format with a maximum size of 6 MB:

Passport Image
Personal Image
Covid -19 vaccination Card
PCR test result (Negative)

Step 7: Applicant Verification

On the Declarations tab, click on the consent and verify the applicant by checking the box and clicking Send.

Note: Smart Travel requires proof of full vaccination and a negative PCR check within 14 days before flying to Abu Dhabi if you want to use the Al Hosn app.

How to Register for the Al Hosn App with ICP Smart Services

The Al Hosn app allows travelers to conveniently access their health and vaccination status in the UAE. Moreover, if vaccinated abroad, you can pre-register your details with ICP to receive access to the app upon arrival. You can complete registration and link your account with the app by following the steps below.

Step 1: Complete ICP Registration

When you register on the ICP website and upload your international vaccination certificate, you will receive an SMS with a link to download Al Hosn.

Step 2: Obtain UID on Arrival

Upon arrival in the Union, obtain your Unified Identification Number (UID) at the airport or via ICP.

Step 3: Download and Register the Al Hosn App

Use UID and registered phone number to download and register on the app.

Step 4: Enter OTP for Verification

Check SMS for a one-time password (OTP) to complete app registration.

Step 5: Receive QR Code

Ensure your email is valid, as ICP will send a QR code for vaccine verification.

Step 6: Access Health Status

The app shows your vaccination status, test results, and travel requirements.

Access ICP Services anywhere with the Smart App

The Federal Authority for Identity, Citizenship, Customs, and Port Security offers an easy-to-use mobile app so residents and visitors can access it anytime, anywhere. Moreover, the ICP UAE app, available on iOS and Android devices, provides the full suite of offerings through your smartphone.

Finding ICP Smart Services Near You

Need to visit an ICP office? Their centers exist across major United Arab Emirates cities.

Dubai

Rashidiya Customer Happiness Center
Ras Al Khaimah Customer Happiness Center
Muhaisnah Customer Happiness Center

Abu Dhabi

Sweihan Office
Mussafah Customer Happiness Center
Other city locations

Sharjah

Sharjah Customer Happiness Center

Note: Contact details and addresses are on the ICP website/app. You can also call the helpline at 600522222 for inquiries.

FAQs

What features does the ICP Smart Services platform provide?

Federal Services offers UAE residents and visitors access to over a hundred options online, including entry permits, visas, ID cards, payments, and more. Further, the solutions are customized based on user category.

How can I access ICP facilities?

You can access them through the ICP, iOS, or Android websites. Therefore, choose your application method, check your status, update details, and pay fees 24/7.

What are the locations of ICP offices near me?

ICP has offices across Dubai, Abu Dhabi, Sharjah, and other Emirates. Moreover, you can find the addresses and contact information on the website/app or by calling 600522222.

How do I update my Emirates ID online, such as my mobile number?

Yes, UAE Smart Services allows you to modify your Emirates ID personal details through the website or app. Just log in, navigate to the update service, and submit changes.

Conclusion

To sum up, ICP Smart Services delivers UAE government operations effectively online through one platform. In addition, the website and mobile app bring key transactions like visas, payments, and document handling to residents’ fingertips. Furthermore, improving the user experience and convenience is also a continuous process.